Shipping & Returns

Shipping Delivery and shipping are handled by Elanviora. Every package is provided with Track & Trace and is completely free of charge for you, the customer. Your package will be shipped by us within 3-6 days. The package is shipped directly from the supplier, which is cheaper for you as a customer. This may mean that it takes a little longer for you to receive your package than you might be used to from other providers. The delivery time is 8-12 business days. Saturdays are counted as business days. To accommodate you, we do not charge any shipping costs and cover them in full for you. Please note that these are estimates and delivery times may vary. Orders with 2 or more products If you order two or more products, it is possible that these products will be delivered in separate shipments. This may be due to availability, logistical considerations, or shipping from different warehouses. We ask you not to email and first wait until the specified delivery time has passed. Returns Are you not completely satisfied with the product you received? Of course you can. You can return your order within 30 days! Is your product broken? Then a return is often not even necessary, we will simply send you a new one! Due to the country of departure, additional costs may apply. All return costs are to be borne by the customer. Elanviora accepts no responsibility for the loss of returns. We neither provide return labels nor cover the cost of returns. These expenses are solely the responsibility of the customer. Style, Size, and Photo Changes Once you place your order, you agree that it is a customized product that goes into production immediately and that no further changes are possible. Address Changes Please note when ordering that slight size variations may occur. We recommend choosing one size larger to ensure a comfortable fit. Please also note that colors and appearance may differ slightly from the original photos due to differences in lighting and the professional studio environment in which the photos were taken. Consequently, no further changes or modifications can be made once the product is being prepared or shipped. We thank you for your understanding and agreement to this policy. Damaged or incorrectly printed items If an item arrives damaged or incorrectly printed, we offer a free reprint and shipping. Please contact us via our contact form and include a photo of the item and your order number. We will arrange the reprint and send you the item within seven business days. Insured Shipping With our shipping insurance, available for only €2.95, you are fully covered. If your order is damaged, lost, or stolen during transit, we will send you a new order free of charge. Please note that damaged or incorrectly printed items can only be replaced within 45 days of the original order date. After this period, Elanviora cannot take responsibility for a replacement. Hygiene Products Hygiene articles are excluded from the right of return due to the spread of infections and diseases. Once hygiene articles such as care products and bras are used, we can no longer take back the products. An exception applies if the products are unused and in their original packaging. Send us a photo as proof. Please note that the design, size, color, and image you upload will be printed on your item. If the wrong size, color, or image is selected and shipped to you, Elanviora is not responsible for replacing these items. Disclaimer for product images Please note that while we strive to photograph our products accurately and describe them in detail, due to changes in screen resolution, we cannot guarantee that every photo in production will accurately reflect the actual color of the goods. Please contact us before purchasing if you have any questions about the color, material, or size of an item. Lost Packages If your package is lost in transit, we will gladly replace it and ensure that your order reaches you. If you do not wish for the package to be replaced, we must wait 14 days before refunding the order in case the package finds its way to you and is delivered. Our customer service team will regularly check on your order during the two weeks to track its progress and keep you informed. Cancellations/Returns Once you place your order, you agree that it is a customized product that goes into production immediately and that no further changes are possible. Before the order goes into production or is shipped, it can still be canceled. If canceled within this timeframe, you will receive a full refund. If you are not satisfied with the products received and wish to return them, please send an email to vagxxffmkum@hotmail.com so we can send you our return address, or discuss the issue with our customer service team. Emails will be answered within 48 hours.